Warranties and Return Policy

 

  • Written confirmation from purchaser is required before material will be ordered. Verify with contractor/plumber that products will work for your application prior to placing the order.
  • All sales require a minimum 50% deposit before material will be ordered with the balance due on the first shipment of the order. 100% payment is required for all sales less than $1000.00.
  • Arrival time depends on vendor stock at time of order. Special order material is NON-RETURNABLE and NON-REFUNDABLE. Special order items (notated “Spec Purch”) may be cancelled within 24 hours of order with some exceptions.
  • Someone must be present at the jobsite upon delivery to verify and sign for received material.
  • Shortages, damage, or warranty claims must be made within 24 hours of receipt of material. Damage and warranty claims must be inspected by a member of management before authorization may be issued for return or exchange. Credit or refund will be issued if V & W receives credit from the manufacturer.
  • Stock returns are not allowed after 30 days from date of receipt. If stock items are returned within the allowable 30 day period, they are subject to 15-25% restocking charges.
  • No refunds will be issued for discontinued, display sale, installed, or items not returned in original undamaged containers in re-sellable condition.
  • Pricing is subject to change without notice.
  • Warranties are subject to manufacturer policy & do not cover labor charges.
  • Applicable taxes & freight will apply.
  • These terms are not all inclusive & are subject to V & W Supply Company Inc.’s policies.

 

Thank you for choosing VW Gallerie!